You want to return something, for any reason at all, and we won’t quibble, argue or even bat an eyelid. You have up to 14 days to make your mind up about any order. As long as we receive the returned item within 14 days of the receipt of your order, we’ll refund it, no questions asked.
How to return an item:
- Fill out the return form below and press "submit"
- Put the invoice (or a copy of it) with the item in a box.
- We offer Free Return Shipping for many countries. Please contact our customer support to get instructions for a Free Return Shipping. Otherwise:
- If you are returning an item from a non-European country please also write "return for refund" on the box and also declare it as "return for refund" otherwise the German customs office might hold the box and it will take a long time for us to receive the parcel and for you to be refunded.
- Send back the box to the following address:
Jülicher Str. 318-320
- You will receive a message as soon as we have received the parcel
- Refunds are usually given within 7 working days (maximum within 4 weeks)